Free refund helper · checked against Apple and Google help pages, 6 November 2026

How to get a refund from the App Store or Google Play

Charged for an app, a subscription or an in-app purchase you didn't want? Pick the store and when you paid. You'll get the exact steps for your case and a short request you can paste into the form.

Where did you buy it?Apple App Store, iTunes or an Apple subscriptionGoogle Play

When were you charged?In the last 48 hoursBetween 2 and 120 days agoMore than 120 days ago

What happened?I bought it by accident or a free trial turned into a chargeMy child bought it without askingIt doesn't work or isn't what was promisedI don't recognise the charge at all

App or subscription name

Apple App Store refunds

1. Go to reportaproblem.apple.com and sign in with the Apple Account that paid.
2. Choose "I'd like to", then "Request a refund".
3. Pick the reason, then Next.
4. Pick the app, subscription or item, then Submit.

Apple says to expect an update in 24 to 48 hours, and that money can take longer to reach your payment method after approval. Apple doesn't publish a fixed time limit; eligibility depends on the purchase and your country's consumer law. A pending charge can't be refunded until the receipt arrives.

Can't find the charge? Search your email for "receipt from Apple" or "invoice from Apple" to see which Apple Account it was. If you're the Family Sharing organizer, family members' purchases on the shared payment method show up there too.

To stop it happening again, cancel the subscription in Settings, then your name, then Subscriptions.

Google Play refunds

• Within 48 hours: request it from Google. On the web: play.google.com, your profile picture, Payments & subscriptions, Budget & order history, then "Report a problem" next to the order. Google usually decides within a day, at most four.
• After 48 hours: Google sends you to the app's developer, who can refund under its own policy and the law. The developer's email is on the app's Play Store page.
• A charge you or your family didn't make: report it as unauthorized within 120 days at payments.google.com.

Google refunds a given app only once, and a refunded app is removed from your device. Card refunds take 3 to 5 business days, sometimes up to 10.

If the store says no

Ask once more with a clearer reason, and point to your local consumer law if you're in the UK, EU or Australia, where digital purchases that don't work have legal remedies. A card dispute is the last step: Apple and Google don't publish what happens to an account after a chargeback, so try their own refund route first. How to dispute a charge with your card issuer.

Sources: Apple Support, "Request a refund for apps or content that you bought from Apple" (published 17 September 2026); Google Play Help, refund request, refund timelines and "Return apps, games and in-app purchases" pages. Read 6 November 2026. DisputeKit is not affiliated with Apple or Google.