Amazon sellers · Easy Ship, Self Ship, Seller Flex
Amazon SAFE-T claim helper
A buyer sent back a broken item, a different product or an empty box, and Amazon refunded them. A SAFE-T claim can get you reimbursed, but the window is short and claims without the right proof get refused. Check your dates and your proof here, then copy the claim text.
Your claim
Your claim statement
File it yourself in Seller Central: Orders → Manage SAFE-T claims. We never log in to your account or submit anything, and nobody can promise Amazon will pay.
How SAFE-T claims work
SAFE-T (Seller Assurance for E-commerce Transactions) is how Amazon reimburses sellers who ship their own orders when a return goes wrong after the buyer was refunded. It covers Easy Ship, Self Ship and Seller Flex orders in India and seller-fulfilled orders in the US. FBA returns use a different route: FBA customer return reimbursements.
- Inspect the return straight away. Film the sealed parcel with its label, then open it in one continuous video. In the US, Amazon refunds the buyer automatically if you don't act within 4 calendar days of the return delivery scan, and an auto-refunded order loses SAFE-T eligibility.
- Wait for the refund, then file fast. A claim can't be opened until the buyer is refunded. In India, Amazon's replies on its seller forums give 15 calendar days from the later of the "returned / delivered to seller" status and the refund. In the US the window is 30 days since 16 February 2026.
- Return never arrived? In India, Amazon first tries to reimburse these itself within 50 days of the refund. Sellers report filing between day 50 and day 75 after the refund. If the buyer used their own courier, file between day 30 and day 60 after the return request.
- One claim per order. Put all the proof in the first claim. If Amazon asks questions, answer by the "Reply by" date on the claim.
- Refused? Reply on the claim with the evidence that was missing before the "Appeal by" date Amazon shows. Guides report about 5 business days to 7 days. Amazon treats the appeal decision as final.
How long do I have to file a SAFE-T claim in India?
For a damaged, wrong, used or empty return, Amazon's replies quoted on the amazon.in seller forums give 15 calendar days, counted from the later of the date the return was marked delivered to you and the date the buyer was refunded. Some guides say 30 or 60 days; those figures come from Amazon US. The claim page in Seller Central shows your real window, so check it.
What evidence wins a SAFE-T claim?
A photo of the sealed parcel with the label and tracking ID readable, one unbroken unboxing video that starts before the parcel is opened, a photo of what came back, and proof of what you shipped (packing video, serial number, weight). Amazon has asked some sellers for videos under 1.5 minutes and 250 MB in .mp4 or .avi.
Why was my SAFE-T claim rejected?
The common reasons are filing too late, filing too early (before the refund, or before Amazon's own 50-day reimbursement period for returns that never arrived), no unboxing video, damage only to the box, refusing the return parcel or the OTP, and filing many claims compared with your returns.
How much does Amazon pay?
Amazon pays its estimate of the item's value, which can be lower than your selling price, and may pay part of the value for damaged returns. Keep your purchase invoice to show your cost.
Do you file the claim for me?
No. You copy the text and upload your own photos and video in Seller Central. We don't ask for your Amazon login, and we can't promise any claim will be paid.
Is this advice?
No. It's information and templates based on Amazon's published replies and seller guides, checked 27 October 2026. Amazon changes these rules without notice, and its own help pages are only visible inside Seller Central.
Checked 27 October 2026. Sources: Amazon staff replies on the amazon.in seller forums (eligibility after Amazon refunds on your behalf; 15-day and 50-day windows quoted from Amazon's messages), Amazon's US seller forum announcement of the 30-day window (from 16 Feb 2026) and the 4-day inspection rule (from 26 Jan 2026), Amazon India's seller blog on filing SAFE-T claims, and seller guides. The SAFE-T policy page (Seller Central help GNGYMYPKATHYPHJN) needs a seller login.